FAQ

 

FAQ

Here you can find answers to frequently asked questions that we receive and that may help you:

Search for the product, service or information you want to find on the site:

About Products and Parts
How can I verify the authenticity of a MWM part or product?

Our recommendation is to always buy MWM products from our Authorized Distribution network, so that our customers can be sure that the items they buy come from the right source. Another way is to always check that the part is in the MWM packaging (according to the product line purchased, Genuine Parts, Master Parts or Optional Parts) and with the identification label, with the part number and description, barcode and batch.

How do I identify the correct part for my MWM engine or equipment?
Our distribution network is able to identify the correct part for your MWM engine, but it is important that you always have the engine's serial number or nameplate data to hand. Based on this information, it is possible to identify the correct part from our parts catalogs. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.
Where can I find the MWM parts application table?
MWM makes parts catalogs available to its authorized distribution network. With this tool, they are able to identify the right parts list for their application. The important thing is to always have the engine's serial number or nameplate data to hand.
What is the difference between MWM Genuine Parts, MWM Optional Parts and Master Parts?
Genuine Parts are those that are born with MWM engines in their design, meeting the strictest technical engineering and quality requirements and are the same parts that we use in our assembly line. Optional Parts are parts developed exclusively for the aftermarket and for MWM engines, approved by MWM engineering and which meet all the characteristics and requirements that MWM demands of its products.

The Master Parts line is dedicated to the multi-brand market and offers solutions in Spare Parts for engine applications from other manufacturers, as well as items for transmission, suspension, among others, but with the guaranteed quality of MWM.

An important point is that the MWM Genuine Parts line is guaranteed for 12 months, while the Optional Parts and Master Parts lines are guaranteed for 06 months. The warranty is valid from the date of issue of the Sales Invoice for the item to the end customer.
Are MWM parts compatible with engines from other brands?
For engines from other brands, MWM offers the Master Parts line, which provides Spare Parts solutions for applications from other multi-brand manufacturers, but with the guaranteed quality of MWM.
How do I know if a MWM part has been discontinued?
Information about the discontinuation of a Spare parts item is provided through MWM's communication channels with its authorized distribution network (through our parts catalogs and newsletters). All you have to do is go to one of our authorized spare parts distributors and check the availability of your part. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.
Can I use generic spare parts for my MWM engine? Does this affect the warranty?
Failure to use MWM spare parts during the warranty period will void the product warranty, so our recommendation is to always use MWM spare parts when servicing or repairing your MWM engine or equipment.
How do I know if a specific part is in stock?
Inquiries about spare parts available in stock should be made through the MWM authorized distribution network. All you have to do is go to one of our authorized spare parts distributors and check the availability of your part. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.
About Warranty and Support
How do I claim the warranty on my MWM product?

Opening a warranty may vary according to the type of product purchased. However, we will try to clarify the procedures for each product line as best we can.



In the case of Spare parts or engines purchased from our Authorized Network, in order to activate the warranty, you must go to the authorized MWM distributor where the part or engine was purchased, with the product's purchase invoice in hand, and request the item's warranty. It is important to bear in mind that the item in question must be within the validity period according to the line of parts purchased and that the warranty is subject to MWM's technical analysis.

In the case of equipment from other manufacturers using MWM engines, you should contact a dealer or the equipment manufacturer itself. The manufacturer will then contact MWM to request warranty service for the product.

In the case of MWM equipment (MWM Gensets, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor that sold the equipment and request the warranty. It is important to bear in mind that the equipment in question must be within the warranty period.
What is the warranty period for my MWM product?
The warranty period varies according to the product line purchased or even the origin of the purchase.


In the case of MWM equipment (MWM Gensets, MWM Lighting Towers or MWM Motor Pumps) or MWM engines purchased from our authorized distribution network, check the owner's manuals and/or warranty certificate that come with the equipment.

In the case of equipment from other manufacturers using MWM engines, the recommendation is to check the warranty period offered by the manufacturer in the specific publications supplied with the equipment.

In the case of MWM Spare Parts, the MWM Genuine Parts line has a limited warranty of 12 (twelve) months, while the Optional Parts and Master Parts lines have a limited warranty of 06 (six) months. It is important to mention that both periods include the 90 (ninety) day legal warranty. The warranty is valid from the date of issue of the Sales Invoice for the item to the end customer.

The warranty on MWM products is subject to technical analysis by MWM.
What should I do if my product has a problem outside the warranty period?
We recommend that you always seek out our Authorized Service Network to carry out maintenance and corrections on MWM engines and equipment, regardless of whether the product is within or outside the warranty period. This will ensure that the service carried out complies with MWM's standards, procedures, norms and requirements, guaranteeing the product's durability and reliability.
Does MWM offer an extended warranty? How does it work?
No, MWM does not offer an extended warranty for its product range. However, in the case of equipment from other manufacturers using MWM engines, the recommendation is to consult the warranty terms of the equipment purchased.
What should I do if my product arrives defective or has problems shortly after purchase?
In the case of spare parts, if the item has not been installed, you should go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be exchanged. If the item has already been installed in the engine when the defect was identified, the recommendation is to go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be guaranteed.

In the case of MWM equipment (MWM Gensets, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor who sold the equipment and request the warranty.

The warranty on MWM products is subject to technical analysis by MWM.
About Purchase and Distribution
Does MWM sell parts and products directly to the end consumer?

No, MWM products are only purchased through our Authorized Distributors, regardless of the product line (Spare Parts, Engines or Equipment).


What are MWM's official sales channels?
MWM's sales channels are through our Authorized Distributor Network (Spare parts, Engines or Equipment), which you can access by clicking here [insert link to authorized network page].

How can I tell if an MWM dealer is official?
You can consult the list of MWM Authorized Distributors on our website.
How do I find the nearest MWM dealer?
You can check the MWM authorized distribution network by clicking here [insert link to authorized network page].
About Documentation and Technical Information
How can I access the MWM parts catalog?

The MWM Genuine Parts catalog is for the restricted use of the MWM Authorized Network. It may not be distributed and/or sold to end customers or users.


How do I unlock my access to the MWM parts catalog?
If you are part of the MWM Authorized Network, you will have to fill in a registration form after installation in order to be granted access. If you have registered and your access has not been granted, please contact MWM through our official channels.

How do I access the Master Parts catalog?
You can download the MWM Master Parts Catalog from the following link (Link). After downloading and installing the software, fill in the registration details and wait for access to be granted.
How do I access the engine parts list according to serial number?
MWM makes its parts catalogs available exclusively to its authorized distribution network. With this tool, they are able to identify the right parts list for their application.
How do I access the manual for my MWM product?
For equipment from other manufacturers, check the publications and manuals supplied with the equipment.
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For MWM Generators and Lighting Towers, the manuals can be accessed via cell phone using the QRCODE on the equipment or via the website Literature using the serial numbers of the equipment on its nameplate.

However, if you have any questions, please contact the factory through our customer service channels and we will be happy to help you.
How can I access the MSDS for my MWM fluid?
To request the MSDS for MWM Master Parts Fluids, please contact the factory through our service channels and we will be happy to help you.
About Training and Capacity Building
Are MWM's trainings face-to-face or online?
The training given by MWM to its Authorized Network is onsite.

Is there any cost to attending MWM training sessions?
For the MWM authorized network, there is currently no charge for the courses given, but the participant is responsible for the costs of accommodation, travel (trips or transportation) and meals (lunch is covered by MWM during the course days).
About HR
How do I send my CV to MWM?

You can register your CV in the MWM talent bank by clicking here

About marketing
How can I receive updates on new products and launches from MWM?

You can find out more about MWM products and launches by signing up for the MWM newsletter, the registration form is at the bottom of this website.

What are MWM's official social networks?

You can follow us on the social medias:

MWM Facebook: go here
Facebook MWM Generators: go here
MWM Instagram: go here
MWM Generators Instagram: go here
Youtube: go here
Linkedin: go here

CONTACT US
Questions? Talk to us.